Looks like our relaunch did not go as well as I would have liked to.
It seems that the updates automatic refresh was causing problems. Not only that something needed to log in twice.
I of course was lambasted on the message boards. I know, I'm the messenger. What we all need to remember is that the game is wholly owned and operated by our long standing partner in Slingo.
Unfortunately, Games.com and AOL games does not own the code and we can't get at it. It's frustrating to have the game go out and it not be the best experience for everyone.
That being said, Slingo was very responsive to game issues and is working to get it sorted out.
Here are some help files:
If
you have begun having issues with Slingo since 12/11, it is because your browser
is storing old web pages in your ‘browser cache’ – and subsequently you are
seeing old web pages rather than the new ones we put up as part of the 12/11
re-launch. This problem does not affect all people, but if you are affected you
will need to clear your Java and browser caches in order to properly play the
new games. Here’s how you do it – it is important that you follow these
instructions step by step;
Step
1: Clear your Java Cache
Here’s
how you clear your Java cache;
- Go to your Windows Start Menu (in
the bottom left corner of your Desktop)
- Click on “Control
Panel”
- Click on “Java”
- Under the “General” tab, click on
the “Settings” button listed under “Temporary Internet Files”
- Click on “Delete
Files”
- Press “OK”
- Now follow the Browser Clear
instructions below.
Step
2: Clear your Browser Cache (choose one
below)
For
AOL Client Users (Important: Follow these instructions ONLY if you are using the
AOL Client to access the Internet. If you are simply using the AOL Games Website
from another browser, follow the Internet Explorer or Mozilla Firefox
instructions below):
- Sign out of AOL and completely shut
down the AOL Client
- Go to your Windows Start Menu (in
the bottom left corner of your Desktop)
- Click on “All Programs” in the
bottom left corner)
- Go to “AOL” and then click on “AOL
System Information”
- Click on the “Clear” button listed
next to “Current Cache”
- Click on the “Clear” button listed
next to “Clear All Footprints”
- Close this Window.
- Sign into AOL and try again.
For
Internet Explorer Users:
- Click on “Tools”
- Click on “Internet
Options”
- Under the “Temporary Internet Files”
section, click on “Delete Files”
- Check the box for “Delete all
offline content”
- Click “OK”
- Close Internet Explorer completely
(no windows open), then re-open and try again
For
Mozilla Firefox Users:
- Click on “Tools”
- Click on “Clear Private
Data”
- Check the box for
“Cache”
- Click “Clear Private Data
Now”
- Close Firefox completely (no windows
open), then re-open and try again
If
you are still having issues after following these steps, restart your computer
and try again.
